General Terms and Conditions of Sale, rental & Domaine Rules
Domaine de la Vialette – SARL LA VIALETTE
Last updated: October 2026
1. Service provider details
SARL LA VIALETTE
Legal form: Société à responsabilité limitée (SARL)
Date of incorporation: 01/01/1995
SIREN : 399 463 447
SIRET : 399 463 447 00017
Registered office: La Vialette, D998, 2, route de La Vialette, 48500 La Canourgue, France
Telephone : (+33) 6 08 86 57 38
Email : contact@domainedelavialette.com
Manager: M. Franck FAGES, born in july 1970
2. Scope
These General Terms and Conditions apply to all services offered by the Domaine de la Vialette:
- rental of : guest rooms(B&B) and gîtes (cottages), et gîtes,
- exclusive hire of the estate for : private events (weddings, receptions) or professional events (seminars, meetings),
- and any additional service (catering, cleaning, equipment, etc.).
Any booking implies unreserved acceptance of these General Terms and Conditions and of the House Rules.
3. Booking and formation of the contract
• Bookings may be made by telephone, by email or via the website.
• A booking becomes final once a deposit has been paid (e.g. 30% of the total amount) and received within the stated time limit.
• The balance is payable on the terms agreed (on arrival or before the stay).
• If payment is not received within the stated time limits, the booking may be cancelled automatically.
• Written confirmation (by email or post) is sent to the guest once the booking has been validated.
• The booking is personal and may not be assigned or transferred without the Domaine’s consent.
4. Prices and invoicing
• Prices are stated in euros, inclusive of VAT, excluding any applicable tourist tax.
• Prices include accommodation and the services stated in the offer at the time of booking.
• Additional services (cleaning, meals, linen, etc.) may be invoiced separately.
• The applicable prices are those in force on the date the booking is confirmed.
• The guest is jointly and severally liable for all costs relating to their stay or event.
5. Cancellations and changes
5.1. Cancellation by the guest:
• From 1 November to 31 March: free cancellation up to 48 hours before arrival.
After that, we retain the cost of one night of your stay (for gîte rentals) and the deposit (for guest room bookings).
• April, May and October: free cancellation up to 72 hours before arrival.
After that, we retain the cost of two nights of your stay (for gîte rentals) and the deposit (for guest room bookings).
• From 1 June to 30 September: free cancellation up to 14 days before arrival.
After that, we retain the deposit for the stay (for gîte rentals) and the deposit (for guest room bookings).
• No-show: the full amount of the stay remains due.
•Shortened stay: no refund will be given.
5.2. Cancellation by the Domaine: :
Should the Domaine be unable to provide the service (force majeure, disaster, etc.), all sums paid will be refunded in full.
6. Arrival and departure
• Check-in: from 4 pm (please let us know if you will be arriving late).
• Check-out: by 10 am.
• Any unauthorised late departure may incur an additional charge.
• Gîtes, we carry out the check-in and check-out inventory together.
7. Security deposit and liability
• The Domaine may request a security deposit, returned after the check-out inventory. If there is no damage, it is returned to you on departure. In the event of damage, we deduct the actual cost of repairs, with supporting documents (invoice or quote), and return the balance within 30 days.
• The guest is liable for any damage, deterioration or loss occurring during the stay.
• Valuables left in rooms or gîtes remain the guest’s responsibility.
• The Domaine accepts no liability for theft, loss of or damage to personal belongings.
The guest undertakes to comply with the following rules:
- Quiet hours:
- Quiet must be observed between 11 pm and 8 am.
- Noise disturbance (music, shouting, vehicles) is not permitted.
- Smoking:
- Smoking is strictly prohibited inside all buildings.
- Pets:
- Pets are accepted only with prior authorisation.
- They must be kept on a lead and must not disturb other guests.
- Cleanliness:
- Guests must leave the premises clean and tidy.
- In the event of unusual soiling, a cleaning fee may be charged.
- Safety:
- Emergency exits must be kept clear.
- The use of unauthorised electrical appliances (heaters, hobs, etc.) is prohibited.
- Facilities must be used for their intended purpose.
- Swimming pool and shared areas:
- Users access these areas at their own risk.
- Children must be accompanied by an adult.
- The Domaine accepts no liability for any accident resulting from failure to follow these rules.
- Visitors:
- Any person not registered must be declared to, and approved by, the management.
- Respect for neighbours and staff:
- Any disrespectful behaviour may result in immediate eviction without refund.
- Staff access:
- The Domaine reserves the right to enter the accommodation for maintenance, emergencies or inspection, at reasonable times.
- Lost keys / key cards:
- Any loss or failure to return will be charged at a fixed rate.
- Electric vehicles:
- A charging point is available at the Domaine, payable by bank card.
- Charging a vehicle from the gîte’s electrical system is not permitted.
- Gîte capacity and occupants :
- Each gîte accommodates no more than the number of guests stated on this website.
- The Domaine may refuse any additional guests.
- The agreement is personal: no subletting or assignment without our written consent.
- Gîte inventory:
- The guest must leave the gîte clean.
- If the guest selects the cleaning option, the Domaine will take care of the cleaning.
- If the guest does not select the cleaning option and the gîte is not left clean, a cleaning fee of €150 will be charged.
9. Force majeure
Neither party shall be held liable for any failure due to force majeure (natural disaster, epidemic, breakdown, administrative ban, etc.).
The contract will be suspended or terminated without compensation. Sums received for services not provided will be refunded or carried over.
10. Insurance
Guests are advised to take out third-party liability insurance covering any damage caused during their stay.
The Domaine does not provide specific insurance for guests’ personal belongings.
11. Mediation and dispute resolution
In the event of a dispute, the guest may refer the matter free of charge to the approved mediator:
Médiation Tourisme et Voyage (MTV) BP 80 303 – 75823 Paris Cedex 17
Site : www.mtv.travel
Failing an amicable settlement, the dispute will be referred to the competent courts with jurisdiction over the Domaine’s registered office, in accordance with French law.
12. Governing law and jurisdiction
These General Terms and Conditions are governed by French law.
Any dispute relating to their interpretation or performance falls under the exclusive jurisdiction of the French courts.
13. Changes to these terms
The Domaine de la Vialette reserves the right to amend these terms at any time.
The applicable version is the one in force on the date of booking.
14. Acceptance
By confirming a booking, the guest acknowledges:
- that they have read these General Terms and Conditions,
- that they accept their terms in full,
- and that they are personally responsible for full payment of the stay or service.
Online confirmation (tick box) or signature of the contract constitutes final acceptance.
